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FREQUENTLY ASKED QUESTIONS
Find answers to frequently asked questions about our delicious candies and treats. If you have any specific inquiries, don’t hesitate to contact our friendly team for assistance here.
Pralines Information
Are your pralines homemade?
Yes! Every batch is handcrafted in small batches using traditional Louisiana-inspired recipes and premium ingredients to deliver authentic New Orleans flavor.
How long do pralines stay fresh?
Our handcrafted pralines are best enjoyed within 2–3 weeks of delivery. Store them in a cool, dry place in an airtight container. For the freshest flavor and texture, avoid refrigeration unless absolutely necessary.
Do your products contain allergens?
Many of our treats contain pecans, dairy, and other common allergens. They are prepared in a home kitchen where allergens may be present. Please review each product listing carefully before ordering.
What is the best way to store pralines?
Store pralines in an airtight container at room temperature in a cool, dry location. Avoid direct sunlight, heat, and humidity. Refrigeration is generally not recommended because it can affect the texture.
About Our Store
Where are you located?
We are proudly based in Rhode Island and ship authentic Southern treats nationwide.
Why "Nola Eats & Treats?"
NOLA is short for New Orleans, Louisiana—the city that inspired so many of the flavors we love. As a Louisiana native, my goal is to share authentic Southern recipes with customers across the country.
Will you sell more than pralines?
Yes! While pralines are our signature product, our vision is to offer a variety of Southern favorites, including beignets, king cakes, cookies, cakes, and other Louisiana-inspired treats. We also hope to bring back market favorites like gumbo, jambalaya, and red beans & rice for in-person events.
How can I contact you?
You can reach us anytime through our Contact page or by emailing us. We typically respond within 24–48 business hours.
Shipping/ Local Pickup Information
Do you offer local pickup?
Depending on our current location and market schedule, local pickup may be available. Follow us on social media or visit our Markets & Events page for the latest information.
Do you ship nationwide?
Yes! We proudly ship our handmade New Orleans treats throughout the continental United States. Shipping options and delivery estimates are shown during checkout.
How quickly will my order ship?
Most orders are prepared fresh and ship within 1–3 business days. During holidays or periods of high demand, processing times may be slightly longer.
Do you accept returns?
Because our products are perishable food items, we cannot accept returns. If your order arrives damaged or there is an issue, please contact us within 48 hours of delivery so we can make it right.
Do pralines melt during shipping?
Pralines are made with sugar and butter, so they may soften during hot weather. We package every order carefully to help protect your treats during transit. If your pralines soften, simply allow them to cool at room temperature before enjoying.
Stay Connected
How can I stay updated?
Follow us on social media @NolaEatsNTreats and subscribe to our newsletter to hear about new flavors, seasonal treats, and special promotions.
Custom Orders
Do you offer gift boxes or bulk orders?
Yes! We offer beautifully packaged gift boxes for birthdays, holidays, weddings, client gifts, military events, and special occasions. Bulk and corporate orders are welcome. Please contact us for custom pricing.
Can I include a gift note with my order?
Absolutely! During checkout, you can include a complimentary personalized gift message. We'll include your note without any pricing information in the package.
Can I order for weddings, corporate events, or parties?
Yes! We'd love to help make your event extra sweet. Contact us for custom quantities, favors, gift packaging, and event pricing.
Payment Information
What forms of payment do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay, PayPal, and other secure payment methods available during checkout.