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SHIPPING POLICY

Effective Date: July 2026

Thank you for choosing NOLA Eats & Treats! We take pride in handcrafting authentic Louisiana treats and carefully preparing every order for shipment. Our goal is to ensure your order arrives as fresh and enjoyable as possible.

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Processing Time
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Because our products are handcrafted in small batches, please allow 2–5 business days for your order to be prepared before shipment.

During holidays, seasonal releases, or periods of high order volume, processing times may be extended. If significant delays occur, we will notify you as soon as possible.

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Shipping Destinations
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We currently ship to addresses within the United States.

At this time, we do not offer international shipping.

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Shipping Carriers
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Orders are shipped using trusted carriers such as:

  • USPS

  • UPS

  • FedEx

The carrier selected will depend on your shipping destination, package size, and shipping option chosen at checkout.

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Estimated Delivery
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Once your order has shipped, most deliveries arrive within 3–7 business days depending on your location and the shipping method selected.

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

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Freshness Commitment
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Every batch is handcrafted using premium ingredients and authentic Louisiana recipes.

To ensure the highest quality, our treats are made in small batches and packaged with care so they arrive as fresh as possible.

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Warm Weather Shipping
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Our pralines are packaged to help protect them during transit, including warmer months.

Because our candies are handcrafted, they may soften slightly during periods of extreme heat. This does not affect their quality or safety and is not considered a product defect.

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Shipping Responsibility
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We carefully inspect and package every order before it leaves our kitchen.

Once your package has been accepted by the shipping carrier, the carrier becomes responsible for transporting and delivering your order. Because we no longer have control over the package after it has been accepted by the carrier, shipping delays, lost packages, or delivery issues should be addressed directly with the shipping carrier using your tracking information.

If you need assistance locating your tracking information or supporting documentation for a carrier claim, we are happy to help whenever possible.

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Incorrect Shipping Information
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Please review your shipping address carefully before placing your order.

NOLA Eats & Treats is not responsible for delays, additional shipping costs, or undeliverable packages resulting from incorrect or incomplete shipping information provided by the customer.

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Damaged, Incorrect, or Incomplete Orders
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If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

To help us review your claim promptly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product(s)

  • Clear photos of the shipping packaging

After reviewing your claim, NOLA Eats & Treats may, at its discretion, provide a replacement, store credit, partial refund, or full refund.

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Returns & Refunds
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Due to the perishable nature of our products, all food sales are final.

For food safety reasons, we do not accept returns or exchanges on food items.

Please see our Refund Policy for complete details regarding refunds and eligible claims.

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Questions?
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If you have any questions about shipping or your order, we'd be happy to help.

NOLA Eats & Treats

📧 Email: hello.nolaeats@gmail.com

🌐 Website: www.nolaeatsntreats.com

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Thank you for supporting our military spouse-owned small business. We appreciate the opportunity to share authentic Louisiana flavors with homes across the United States.

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