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REFUND POLICY

Effective Date: July 2026

At NOLA Eats & Treats, every order is handcrafted in small batches using authentic Louisiana recipes and premium ingredients. We take great pride in the quality of our products and want every customer to have a positive experience.

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Food Sales
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Due to the perishable nature of our products, all food sales are final.

For food safety reasons, we do not accept returns or exchanges on food items.

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Order Cancellations
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Orders may be canceled only if production has not yet begun.

Because our products are made fresh in small batches, once production has started or your order has shipped, it cannot be canceled.

If you need to request a cancellation, please contact us as soon as possible.

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Damaged, Incorrect, or Incomplete Orders
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If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

To help us review your claim promptly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product(s)

  • Clear photos of the shipping packaging

After reviewing your claim, NOLA Eats & Treats may, at its discretion, provide a replacement, store credit, partial refund, or full refund.

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Shipping Issues
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We carefully inspect and package every order before it leaves our kitchen.

Once your package has been accepted by the shipping carrier, the carrier becomes responsible for transporting and delivering your order. If you experience a shipping delay, lost package, or delivery issue, please contact the shipping carrier using your tracking information to initiate a claim.

If you need assistance locating your tracking information or supporting documentation for a carrier claim, we are happy to help whenever possible.

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Warm Weather Shipping
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Our pralines are carefully packaged to help protect them during shipping.

Because our candies are handcrafted, they may soften slightly during periods of extreme heat. This does not affect the quality or safety of the product and is not considered a product defect.

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Refund Eligibility
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Refunds are considered only in situations such as:

  • Products damaged during shipping

  • Incorrect items received

  • Missing items

  • Orders canceled before production begins

Each request is reviewed individually, and any resolution is provided at the sole discretion of NOLA Eats & Treats.

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Non-Refundable Situations
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Refunds will generally not be issued for:

  • Orders delivered to an incorrect address provided by the customer

  • Delays caused by the shipping carrier, weather, holidays, or other circumstances beyond our control

  • Packages marked as delivered by the shipping carrier

  • Normal variations in handmade products, including slight differences in color, size, shape, or texture

  • Pralines that soften during warm weather transit

 
Contact Us
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If you have questions about your order or this Refund Policy, please contact us.

NOLA Eats & Treats

📧 Email: hello.nolaeats@gmail.com

🌐 Website: www.nolaeatsntreats.com

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Thank you for supporting our military spouse-owned small business. We appreciate the opportunity to share a taste of Louisiana with you!

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